Terms and Conditions

By logging in and using this website, hereinafter referred to as the Site, you accept the terms and conditions below, which we ask you to read carefully.

These terms and conditions were created for our customers - legal entities with whom we have a pre-established contractual relationship, arising either from a commercial sale-purchase contract or from a supply contract, as well as for individuals who access this Site.

The sale and provision of information about our products through this Site are intended for both individuals and legal entities.

S.C. ROSECO S.R.L., a Romanian legal entity legally established under Romanian law, with registered office in Savadisla commune, Vlaha village, no. 22, Cluj county, is registered with the Trade Register Office attached to the Cluj Tribunal under no. J12/2211/1994, having Unique Registration Code 6053730, VAT attribute RO, bank account RO33 RZBR 0000 0600 1376 6912, opened with Raiffeisen Bank, Cluj-Napoca branch.

The company operates as a distributor in the field of second-hand textiles and footwear, hereinafter referred to as the Company.

S.C. ROSECO S.R.L. sells the following product groups: clothing, footwear, household textiles, accessories, sports items, without this list being limited to these products.

S.C. ROSECO S.R.L. reserves the right to stop selling any of the previously listed product categories at any time, or to start selling new product categories, without being required to inform the Customer.

Customer: means the legal entity with whom the Company has a pre-established contractual relationship, arising either from a commercial sale-purchase contract or from a supply contract, who accesses the Site for professional purposes, as well as the individual who accesses the Site and has accepted these Terms of Use, meeting the requirements of the registration and authentication process and initiating and completing an Order or a request for Offer.

Abusive use: means use of the Site in a manner contrary to industry practice, regulations and applicable legislation, or in any other manner that may cause damage to the Company and/or the ROSECO brand, a registered trademark of S.C. ROSECO S.R.L.

Order / Offer Request: means an electronic document generated following access to the Site by the Customer, serving as a form of communication between the Company and the Customer through the selection by the Customer of products sold by the Company.

Customers of this Site are asked to carefully read the terms and conditions of use set out below.

These Terms and Conditions are minimum applicable provisions, and use of the Site is also subject to the general provisions of applicable legislation.

The terms and conditions of use may be changed at any time by the Company by updating this Site, such changes becoming mandatory with immediate effect for all Customers.

By accessing the Site, Customers agree to comply with the terms and conditions presented below, as well as with applicable legislation.

By placing an Order or an Offer request on the Site, the Customer agrees to the email communication method through which the Company carries out its operations on the Site.

For orders placed verbally, the Company cannot accept claims or complaints regarding non-delivery or incorrect delivery.

If the Company confirms execution of an Order, this implies full acceptance of the terms of that Order.

The stages for placing an order or requesting an offer on the Site are presented separately through the Prices link.

The provisions of these general terms and conditions, together with the provisions of commercial sale-purchase contracts or supply contracts, will form the basis of placed and confirmed orders.

The price of the product or products, respectively of the service or services, is the one stated on the Site or in the transmitted price offer.

The Company reserves the right to set a special price for each Customer for products or services, different from the price mentioned on the Site.

The price of products/services may be changed by the Company at any time, with the Customer being informed according to the provisions of the commercial sale-purchase contract.

For a price to apply, it must be genuine and serious. The Company notes that there may be cases where, due to Site malfunctions or errors, the price displayed on the Site is not the real price. In these cases, the Company will inform the Customer of the correct price.

The price includes VAT.

Products may be collected by the Customer from the S.C. ROSECO S.R.L. warehouse located in Vlaha village, no. 22, Savadisla commune, Cluj county, from the warehouse located in Targu-Mures, Budiului street, no. 68, Mures county, or may be delivered to the Customer either by the Company, through the courier service chosen by the Customer, or through the delivery route established by the Company.

Transport cost is pre-established depending on the selected delivery method. Its amount will be indicated by the Company to the Customer when the order is confirmed.

The Company reserves the right to change the amount of the transport cost depending on the value of the order placed by the Customer.

The specific methods, conditions and deadlines for collection or delivery of the product/products are established for each customer.

For home delivery to Customers located on the route established by the Company, the delivery cost is borne by the Company if the Customer is located exactly on the delivery route and agrees to receive the goods on the route's designated delivery day.

Orders are delivered if they are confirmed before the vehicle is loaded or before departure on the route, and depending on quantity.

Unless otherwise agreed by the Company and the Customer, the Company is released from risks and responsibilities associated with the ordered products when they are handed over to the Customer's representative or to the courier service.

The Company will ensure appropriate packaging of the goods and transmission of accompanying documents, such as the fiscal invoice and any documents required by applicable law to accompany the product/products.

The Company will deliver products only within Romania.

The method by which payment for products/services ordered by the Customer will be made to the Company is established case by case through the commercial sale-purchase contract, such as cash payment at the Company's headquarters or a promissory note payable on demand and personally guaranteed.

Payment at the Company's headquarters: payment for the product/products is made after the Customer collects the goods, if the Customer personally comes to the Company's headquarters to purchase the goods. Payment is made at the cashier's office at the Company's headquarters.

Payment by bank transfer: payment is made when the goods order is confirmed, when the Customer must provide proof of payment by sending the payment order to sales@roseco.ro so that the ordered goods can be delivered according to the pre-established terms.

If quantity differences are identified at the time products are handed over and received, a report will be prepared and signed by representatives of both parties.

Customer complaints regarding qualitative or quantitative non-conformity of the delivered product/products must be made in writing at the time of handover and sent to the Company by fax.

The Company is not liable for products claimed to have quantitative shortages or quality deficiencies if they have been resold, used in works, opened from their original packaging and/or if the usage instructions specified by the Company were not followed.

The Company will resolve the Customer's complaint after receiving and verifying the returned products, and if it considers the complaint justified, it will replace the products within 72 hours from the date the non-conformity is confirmed.

The Company accepts returned bags only in their original condition and original packaging, never cut, unpacked or mixed.

If delivery terms cannot be met, the Company will inform the Customer of the estimated delivery completion date.

If the Company receives incorrect information regarding product delivery, it may refuse to perform the delivery without this being considered a breach of contract, or it may set a new deadline for fulfilling the Order.

Delivery cost is borne by the Company only if the Customer is located on the Company's pre-established delivery route and the day selected by the Customer for delivery coincides with the day on which the Company serves the Customer's area.

The Company processes personal data by collecting from Customers the personal data necessary for performance of the Contract and undertakes to comply with the provisions of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

The data obtained by the Company will be stored in its database, and the Company will take all measures to protect it against accidental destruction or unlawful use.

For performance of the Contract, the Company will transmit personal data collected from Customers to the courier company delivering the products and to banking institutions through which online payments will be processed; such data transfers are not considered breaches of Law no. 677/2001.

The Company cannot be held liable for any loss suffered by the Customer if it complies with these terms and conditions and with the commercial sale-purchase contract or supply contract.

The Company cannot be held liable for damages caused by Site malfunction or by the inability to access certain links on the Site.

The Company is not responsible for direct and/or indirect damages of any kind that the Customer or any third party may suffer under these terms and conditions if the Company fulfills all obligations arising from them.

The Company cannot be held liable for direct and/or indirect damages resulting from use of the products after delivery, especially for their loss after delivery.

Claims regarding deficiencies of the purchased product/products may be sent to sales@roseco.ro.

Neither party will be liable for non-performance, delayed performance or improper performance of its obligations if such performance or non-performance is due to a force majeure event as regulated by applicable legislation.

These terms and conditions, as well as the Contract, are governed by Romanian law.

Any disputes arising between the Company and the Customer will be settled amicably or, if this is not possible, by the competent courts of Cluj-Napoca.

All materials included in this Site are the exclusive intellectual property of the Company. These materials may not be copied or reproduced.

Complete Site pages may be printed if intended strictly for personal use.

Without limiting the general applicability of the above, the Company may occasionally offer the opportunity to download wallpapers, screen savers or other utility programs from the Site.

S.C. ROSECO S.R.L. is a personal data controller, registered under no. 26901.

S.C. ROSECO S.R.L. will retain your personal data and use it only for advertising, marketing and publicity purposes, as well as to inform Customers about matters related to operation of the Site and its offers.

Personal data means any information relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.

Personal data processing means any operation or set of operations performed on personal data, by automated or non-automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise, alignment or combination, blocking, erasure or destruction.

The Company records only personal information voluntarily provided by Customers and is obliged to manage the supplied personal data securely and only for the specified purposes.

The purpose of data collection is advertising, marketing and publicity, as well as informing customers about account status, order evolution and status, and evaluation of products and services offered.

The Company may notify its customers about current offers through a weekly newsletter and may send greetings, gift coupons or other special messages.

The Customer agrees to receive informational or commercial messages from the Company at the email addresses communicated to the Company.

Recorded information is intended for use by the Company and is communicated only to the following recipients: the Company's contractual partners and other companies in the same group as the Company.

By registering on the Site, placing an Order or requesting a price Offer and completing personal data in registration forms, Customers declare that they agree for their personal data to be included in the Company's database and expressly and unequivocally consent for all their personal data to be stored and used for marketing activities, participation in contests and promotions, sending non-commercial or administrative messages and internal statistics required to improve service quality and the Site's image.

According to Law no. 677/2001, Customers benefit from the right to information, access to data, intervention, objection, not to be subject to an individual decision, and to go to court. You also have the right to object to the processing of personal data concerning you and to request its deletion.

To exercise these rights, any person may submit a written, dated and signed request to S.C. ROSECO S.R.L., Vlaha village no. 22, Savadisla commune, Cluj county.

The provisions of these terms and conditions apply together with the provisions of the commercial sale-purchase contract or supply contract concluded by the Customer with the Company.

The provisions of these terms and conditions prevail over those stipulated in the commercial sale-purchase contract or supply contract.

Aspects not included or specifically regulated in these terms and conditions will be governed by the provisions of the commercial sale-purchase contract or supply contract.

Thank you for choosing to be our customer.